FAQ

  1. How do I know if I need my windshield repaired or replaced?
    The type of damage to your glass is what determines whether the glass needs repair or replacement. If your glass has a crack larger than a dollar bill or is chipped in the driver’s line of site, it will need to be replaced. Cracks at the edge of the windshield tend to spread very quickly and can compromise the structural integrity of the glass. If they’re caught in time, they can be repaired. But in most cases, it’s usually advisable to replace the windshield. Bear in mind that if your windshield took a big enough hit, it may be beyond saving.

    Repairs: Rock chips are repaired using a tool that injects special resin into the window, sealing the chip and preventing further cracking. When a chip is repaired, it will prevent the chip from spreading into a full fledged crack. Getting a chip filled right away will help ensure the damage does not spread. But be aware that even the most advanced glass repair techniques have their limits. So if your windshield is severely damaged, you will need to replace it.

  2. Why do some vendors do it for free?
    Windshields are covered by most automotive insurance companies. Check with your insurance agent first to confirm the terms of your coverage before committing.  You may or may not have the right coverage. Don’t be fooled into thinking you may get it done for free only to find out later that you don’t qualify for the work being done.
  3. Why does my claims handler tell me to use a certain glass company?
    In many cases it is not your insurance company but a third party that recommends you use a certain glass company.
  4. Do I have to use the glass company my insurance company tells me to use?
    No, you are free to use the company of your choice. If you are told that the insurance company won’t warrant the work, that is because they aren’t responsible for the warranty, the glass company is.
  5. What’s the warranty on your work?
    We take care of you! We offer a one year limited warranty on material and workmanship.
  6. Does your mobile and pick-up/delivery service cost extra?
    No, our pick-up/delivery and mobile service is included with our services to make it easier for you to deal with the unfortunate situation of a cracked or broken windshield.

Have a question that we didn’t answer above? Please call 519-433-0606 to ask your question and we’ll make sure you get an answer quickly.